Initial Consultation: We offer a free initial consultation to understand your requirements and ensure we are aligned on the scope of the project. This helps prevent misunderstandings and ensures that the customized software meets your needs.
Refund Window: Due to the personalized nature of customized software, refunds are generally not offered after the initial consultation phase. However, if significant issues arise during the development process, we may consider partial refunds or adjustments on a case-by-case basis.
2. Requesting a Refund
Procedure: To request a refund, please submit a written request via email to support@emvsoftwares.com within 7 days of the initial consultation. Include details of your concerns and reasons for the refund request.
Review Process: All refund requests will be reviewed by our team. We may ask for additional information or discuss potential resolutions before a decision is made.
3. Conditions for Refunds
Scope Changes: If you request changes to the project scope or specifications after development has commenced, these may affect the refund eligibility. Changes may incur additional costs or extend the project timeline.
Development Issues: If there are significant issues with the delivered software that were not anticipated or agreed upon in the initial scope, we will work to resolve them. If issues cannot be resolved to your satisfaction, we may consider a partial refund based on the extent of the issues.
4. Refund Method
Refund Issuance: Any approved refunds will be issued via the original payment method or, if applicable, as store credit for future services.
Processing Time: Please allow up to 30 days for processing and receipt of the refund.
5. Non-Refundable Items
Custom Development Fees: Fees for customized development, including but not limited to design, coding, and integration, are non-refundable once work has begun.
Expenses and Third-Party Costs: Any costs incurred for third-party services or tools, as well as any non-refundable expenses, are not eligible for refunds.
6. Cancellations
Before Work Begins: If you cancel the project before any work has begun, you will receive a full refund of any payments made.
After Work Commences: If you cancel the project after work has commenced, we will evaluate the stage of development and issue a refund for any unused portion of the payment, minus any non-refundable costs.
7. Dispute Resolution
Resolution Process: If there is a dispute regarding the refund, please contact us directly to discuss and resolve the issue. We are committed to working with you to find a fair solution.
8. Legal Compliance
Consumer Protection: This policy is designed to comply with relevant consumer protection laws. If you have any legal concerns or require further clarification, please consult with a legal advisor.
Introduction: We strive to provide high-quality software and services. If you are not satisfied with our SaaS product, our refund policy is designed to offer a fair resolution.
2. Free Trials and Demos
Free Trial: We offer a 14-day free trial of our software. During this period, you can evaluate the features and performance of our service without any financial commitment.
Demo: You can request a demo before subscribing to understand the functionalities and determine if it meets your needs.
3. Refund Eligibility
Initial Subscription Period: You are eligible for a full refund if you request it within 7 days of the initial subscription start date. This applies to both monthly and annual plans.
Renewal Period: Refunds are not available for subscription renewals. You can cancel your subscription at any time to prevent future charges, but no refunds will be issued for unused portions of the current subscription period.
4. Requesting a Refund
How to Request: To request a refund, please contact our support team at support@emvsoftwares.com within 7 days of your initial subscription. Provide your account details and the reason for the refund request.
Processing Time: Refund requests will be processed within 30 business days. We will notify you once your request has been reviewed and approved.
5. Conditions for Refunds
Service Issues: If you experience technical issues or service interruptions that impact your use of the software, please contact our support team. We will work to resolve these issues, and if they cannot be resolved, you may be eligible for a refund.
Usage Limits: If you have used the service extensively, a refund may be subject to evaluation based on your usage and the impact of any issues experienced.
6. Non-Refundable Items
Custom Add-Ons: Charges for custom add-ons, integrations, or modifications to the standard service are non-refundable.
Third-Party Services: Fees for third-party services or integrations are also non-refundable.
7. Cancellations
Subscription Cancellations: You can cancel your subscription at any time through your account settings or by contacting our support team. No refunds will be issued for the remaining term of the subscription period after cancellation.
8. Refund Method
Issuance: Refunds will be issued to the original payment method used for the subscription. If the original payment method is unavailable, refunds will be processed as store credit.
Processing Time: Refunds may take 5 to 7 business days to appear in your account, depending on your payment provider.
9. Dispute Resolution
Resolution Process: If you have any disputes or concerns regarding our refund policy, please contact us directly. We are committed to working with you to reach a satisfactory resolution.
10. Policy Changes
Updates: We may update this refund policy from time to time. Any changes will be communicated through our website or directly via email to affected customers.
